ORDER GUIDELINES
ABOUT SHIPPING COST
For overseas shipping, the shipping cost is around 2,500 yen (excluding tax) equally for all purchase.
However, please acknowledge beforehand that the shipping fee is 3,500 yen (excluding tax) only for orders that including long umbrellas and yukatas.
< Long Umbrella >
Products will be delivered by EMS.
In addition, import tax, duties and other fees that are levied when goods arrive in your country of residence may be burdened to you.
You will be responsible for any additional charges for customs clearance.
We cannot change nor predict these prices.
IMPORTANT
- After confirming the payment, your order cannot be canceled or modified.
- We are not responsible for any damage or loss during delivery.
- A warranty period of "Within 7 Days" will be set up after customers receive the product. (Umbrella has no warranty period.)
- For initial failure within the period, we will send you another product. Please inform us for this request.
- Repairment services are only available for all products sold by our brand store. However, customers will be responsible for round-trip shipping, repair costs and customs duties.
- Due to customs clearance, delivery may be delayed from the original scheduled delivery date.
- The spread of COVID-19 infection, EMS is limited to certain regions in some countries. Please check the URL below for the EMS handling area.
- https://www.post.japanpost.jp/int/ems/country/index.html
Please feel free to contact us if you have any questions.